Delete account

1. Delete your account in the app

1. Open the ImmoNote app and sign in.
2. Open Settings (gear icon, top right).
3. Scroll down to the Account section and tap Delete account.
4. Confirm the deletion with your password.

The deletion is carried out immediately and cannot be undone.

2. Request deletion by e-mail

If you no longer have access to the app, send an e-mail to info@immonote.app with the subject “Delete account”. Please write from the e-mail address your account is registered with so that we can match the request. We delete the account within one month of receipt at the latest and confirm the deletion to you.

3. Data that is deleted

• Your user account (sign-in data) and your user profile
• All protocols you created, including photos, signatures and PDF files
• All properties and units you created
• Links for external signatures on your protocols
• Your sign-in history
• Your support requests

4. Data that is kept

• Invoice and payment data: kept by us or our payment provider Stripe for as long as statutory retention obligations apply, and deleted afterwards.
• Company account and data of other employees: if your account belongs to a company account with several users, the company account and the protocols and properties of the other users remain.
• Crash reports: they contain no user or company identifier and cannot be linked to an account.
• Data stored locally on the device: remove it by uninstalling the app.

5. Active subscription

Deleting the account does not automatically end an active subscription. Please cancel your subscription first via Cancel contracts here.